Comments on: Can I Have Onion Rings With That? http://navigateyourmarketing.com/2009/07/10/can-i-have-onion-rings-with-that/ Small Business Marketing and Church Marketing Resources Wed, 09 May 2012 20:10:00 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: David http://navigateyourmarketing.com/2009/07/10/can-i-have-onion-rings-with-that/comment-page-1/#comment-703 David Sun, 12 Jul 2009 15:53:50 +0000 http://navigateyourmarketing.com/?p=1135#comment-703 Thanks Leo, no tears on this vacation! It's "the rules" that cause the problem most of the time. Rules are necessary in some instances but they need to be assessed. Sometimes the problem is in the training too. I am sure if the owner of the restaurant were standing there he/she would have made the exception for the extra charge. Oftentimes employees are not given the power to use common sense to make adjustments that can create a better customer experience. Thanks Leo, no tears on this vacation!

It’s “the rules” that cause the problem most of the time. Rules are necessary in some instances but they need to be assessed. Sometimes the problem is in the training too. I am sure if the owner of the restaurant were standing there he/she would have made the exception for the extra charge. Oftentimes employees are not given the power to use common sense to make adjustments that can create a better customer experience.

]]> By: David http://navigateyourmarketing.com/2009/07/10/can-i-have-onion-rings-with-that/comment-page-1/#comment-1346 David Sun, 12 Jul 2009 15:53:00 +0000 http://navigateyourmarketing.com/?p=1135#comment-1346 Thanks Leo, no tears on this vacation! It's "the rules" that cause the problem most of the time. Rules are necessary in some instances but they need to be assessed. Sometimes the problem is in the training too. I am sure if the owner of the restaurant were standing there he/she would have made the exception for the extra charge. Oftentimes employees are not given the power to use common sense to make adjustments that can create a better customer experience. Thanks Leo, no tears on this vacation!

It’s “the rules” that cause the problem most of the time. Rules are necessary in some instances but they need to be assessed. Sometimes the problem is in the training too. I am sure if the owner of the restaurant were standing there he/she would have made the exception for the extra charge. Oftentimes employees are not given the power to use common sense to make adjustments that can create a better customer experience.

]]> By: Leo Wurschmidt http://navigateyourmarketing.com/2009/07/10/can-i-have-onion-rings-with-that/comment-page-1/#comment-702 Leo Wurschmidt Sun, 12 Jul 2009 14:41:31 +0000 http://navigateyourmarketing.com/?p=1135#comment-702 Great point. We cannot let rules always get in the way of customer-service-based flexibility. Hey, at least you guys did not get tearied eyed from the onions. :) Great point. We cannot let rules always get in the way of customer-service-based flexibility.

Hey, at least you guys did not get tearied eyed from the onions. :)

]]> By: Leo Wurschmidt http://navigateyourmarketing.com/2009/07/10/can-i-have-onion-rings-with-that/comment-page-1/#comment-1345 Leo Wurschmidt Sun, 12 Jul 2009 14:41:00 +0000 http://navigateyourmarketing.com/?p=1135#comment-1345 Great point. We cannot let rules always get in the way of customer-service-based flexibility. Hey, at least you guys did not get tearied eyed from the onions. :) Great point. We cannot let rules always get in the way of customer-service-based flexibility.

Hey, at least you guys did not get tearied eyed from the onions. :)

]]>