Archive for Customer Service

What Excellence Looks Like

To continue the thoughts from yesterday in my post Church Marketing: Excellence or Perfection, I thought this would be a natural extension.  If excellence is not perfection, what does it look like?
Three Suggestions for What Excellence Looks Like

Team Work. Your church is a community of people with a variety and depth of gifts and talents.  [...]

Time To Change Your E-mail

Our society is tilting towards personalization.  There is a desire for less corporate and more personal touch.  For small business and for ministry one of the simplest ways to make your organization more personal is through e-mail.  E-mail is the standard communication tool for many of us today.  So I was thinking, why do so [...]

Two Sides of Service

I love technology and I love technology toys.  However, I try hard to stay clear of stores that sell these tempting trinkets because I don’t want to be buying what I don’t need and can’t afford.  Yesterday however there were three items that I have been delaying researching and buying but out of necessity the [...]

Sons of Social Media

A couple weeks ago (while I was on vacation) a story started to spread through the web and then into traditional media channels about the Halifax, Nova Scotia based singing duo Sons of Maxwell and their singer Dave Carroll’s encounter with United Airlines.  If you have not heard his story, it is worth reading here.
Essentially [...]

Can I Have Onion Rings With That?

Earlier this week, we were eating dinner out.  Nice thing to do when you are on vacation.  My wife Shelly had a craving for onion rings so she asked if she could substitute fries for rings with her order.
The server said, “I am sorry but we are not allowed to sub fries for rings“.
We looked [...]

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