Archive for Customer Service
5 Ways To Create A Great Visitor Experience
This week’s Ministry Story Podcast episode #11 is the conclusion of my interview with Anthony Coppedge. Anthony wrote a blog post earlier this year which he called The Disney Experience at Church. We discuss his five key observations: Leverage the Web – User Testimonials On-Site Arrival Deliver What Your Selling Consistent Impressions Have a Heart So, please [...]
A Disney Church Experience?
Can a church offer a visitor a similar experience and visitor anticipation as Disney? Can going to church actually be as exciting as going to Disneyland? In this week’s Ministry Story church communications podcast, I talk with Anthony Coppedge, Director of Communications at Fellowship Technologies. Anthony shares his recent Disney experiences and some powerful insights that church leaders can [...]
Are You Marketing Like Jesus or The Devil?
A Guest Post by Michael Holmes: A friend of mine wrote a post that had me thinking It was entitled: “Are you literally marketing like the devil?” Now doesn’t that just stop you? It stopped me. And it got me thinking about marketing: What it is What most people think its not And why Jesus was [...]
What Excellence Looks Like
To continue the thoughts from yesterday in my post Church Marketing: Excellence or Perfection, I thought this would be a natural extension. If excellence is not perfection, what does it look like? Three Suggestions for What Excellence Looks Like Team Work. Your church is a community of people with a variety and depth of gifts [...]
Time To Change Your E-mail
Our society is tilting towards personalization. There is a desire for less corporate and more personal touch. For small business and for ministry one of the simplest ways to make your organization more personal is through e-mail. E-mail is the standard communication tool for many of us today. So I was thinking, why do so [...]
Two Sides of Service
I love technology and I love technology toys. However, I try hard to stay clear of stores that sell these tempting trinkets because I don’t want to be buying what I don’t need and can’t afford. Yesterday however there were three items that I have been delaying researching and buying but out of necessity the [...]
Sons of Social Media
A couple weeks ago (while I was on vacation) a story started to spread through the web and then into traditional media channels about the Halifax, Nova Scotia based singing duo Sons of Maxwell and their singer Dave Carroll’s encounter with United Airlines. If you have not heard his story, it is worth reading here. [...]
