Archive for Customer Service
Can I Have Onion Rings With That?
Earlier this week, we were eating dinner out. Nice thing to do when you are on vacation. My wife Shelly had a craving for onion rings so she asked if she could substitute fries for rings with her order. The server said, “I am sorry but we are not allowed to sub fries for rings“. [...]
Today’s Customer Service
Here is a great article by Michael Hyatt of Thomas Nelson Publishers on customer service. This article really gives you an excellent view of how one company reacted and served a customer well in a bad situation. If you want to see how a company can leverage and partner today’s social media with quick, efficient, [...]
Who Goes Beside The Elevator?
I travel a lot for business. Recently, I had a 10-day coast-to-coast road-trip. Ten days, ten nights, away from home, and far too many different hotel rooms. At the end of my journey, I had two nights in the same hotel in Calgary. The first night I was checking in late, I did not arrive [...]
Customer Service Marketing
I had a great conversation today with an old high school friend about customer service. Both of us have had similar experiences and observations on the decline in customer service. Customer Service: A Key Element of Marketing Think about the variety of ways customers come in contact with your organization: your web site your telephone [...]
Dress It Up…A Little!
This evening, my wife and I are getting ready to go out for a nice Christmas dinner with my brother and his wife. We do this as two couples every year as our Christmas gifts to each other. For one night we dress up in our best clothes and go out to a great restaurant [...]
Dream Catcher
I have had a great week connecting with my current clients and gaining some new ones. It has been a productive week for me and most importantly for them. Yes, I see my dream of Marketing Integrity growing bigger with each week that passes. That said though, I came across a good article by Harry [...]
Say It
In the past week, I have been juggling several client projects, while being on the road on business for half that time. It always makes for a challenge to keep your administrative house in order when you are not in your home office! As in any relationship (and I mean any) problems usually rise-up out [...]
