Archive for Customer Service
If I Could Rid My Life…
John over at ChurchCrunch.com has come up with a community building Topic of the Week blog challenge where he is encouraging those of us who write frequently to all chime in on the same topic to share ideas, create community, and conversations of “sheer awesomeness. I will gladly take the challenge! This week’s topic is: If you could [...]
Address the Pain and There Will Be Gain
The two most recent Apple Computer TV Ads are driving to the root of the problem for those who have hesitated to make the switch from a PC to a Mac. The ads titled “Off the Air” and “Throne” address one of the pain points consumers have with switching to a Mac – the file [...]
Living A Seinfeld Episode
For those of you who were fans of Seinfeld…do you remember the episode about the car rental fiasco? Jerry: I don’t understand. Do you have my reservation? Car Rental Assistant: We have your reservation, we just ran out of cars. Jerry: But the reservation keeps the car here, that’s why you have the reservation! Car [...]
Robbing Is Not Good For Relationship
I fly a lot for business. More than I would like actually. The “glamour” of travel wore off for me long ago. Some trips get booked many weeks in advance. In today’s business environment, things change over a period of weeks and sometimes, to react to your customers needs or to the ever-changing business environment, [...]
Connect. Relate. Solve.
A Simple Formula: Whether you are leading a business or a church, connecting with people is what it is ultimately all about. Trying to build a relationship and sharing your product or message to solve or meet a person’s need. Connect. Relate. Solve. Simple. Do you agree?
E-Mail: Pick Up The Phone
Sometimes things just get out of control with e-mail. I have noticed a disturbing trend (that even I have participated in) where people would rather send an e-mail than pick up the phone. Today, I was involved in just such a situation. There was an inventory issue I was trying to resolve and I sent [...]
It’s All About Them
Are you are good talker or a good listener? When you meet someone for the first time, do you jump in with a whole overview of who you are and what you do? In any relationship, it develops much deeper when you are an active listener rather than an aggressive talker. This works in your [...]
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