Archive for Small Business

Leverage Google Local Business Centre

About six weeks ago I wrote a post to encourage churches to get on Google Local Business Centre.  I included all the sign-up steps so that you would have an easy 5-step process to set up and leverage this excellent (and free) tool to help your church (or business) become more easily found in Google [...]

Sons of Social Media

A couple weeks ago (while I was on vacation) a story started to spread through the web and then into traditional media channels about the Halifax, Nova Scotia based singing duo Sons of Maxwell and their singer Dave Carroll’s encounter with United Airlines.  If you have not heard his story, it is worth reading here. [...]

Can I Have Onion Rings With That?

Earlier this week, we were eating dinner out.  Nice thing to do when you are on vacation.  My wife Shelly had a craving for onion rings so she asked if she could substitute fries for rings with her order. The server said, “I am sorry but we are not allowed to sub fries for rings“. [...]

Today’s Customer Service

Here is a great article by Michael Hyatt of Thomas Nelson Publishers on customer service.  This article really gives you an excellent view of how one company reacted and served a customer well in a bad situation.  If you want to see how a company can leverage and partner today’s social media with quick, efficient, [...]

The Power of Your Name

From Seattle, Washington. Yesterday as we walked through Pikes Place Market something powerful happened.  We had stopped to buy Starbucks coffees so we could stroll and sip as we took in the shops and market stalls. We approached one produce vendor.  He immediately engaged my wife in conversation.  “Shelly”, he said, “would you like to [...]

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