Archive for Small Business
Your Leadership Depends on It!
Coming up this week is the 2009 Leadership Summit. In my humble opinion it is a must-attend event for every Christian leader. Are you registered? If not, I seriously encourage you to get registered now…it is not too late. It is worth the investment of money and time. It is this coming Thursday and Friday [...]
The Why of Social Media
Its Friday evening at the start of a long weekend here in Canada. So, I was scrolling through my Google Reader catching up on some great blogs. On one of my favorite new blogs Outreach Mojo, Lee has written a great post that I really think you should read straight up. I have nothing to [...]
Two Sides of Service
I love technology and I love technology toys. However, I try hard to stay clear of stores that sell these tempting trinkets because I don’t want to be buying what I don’t need and can’t afford. Yesterday however there were three items that I have been delaying researching and buying but out of necessity the [...]
Leverage Google Local Business Centre
About six weeks ago I wrote a post to encourage churches to get on Google Local Business Centre. I included all the sign-up steps so that you would have an easy 5-step process to set up and leverage this excellent (and free) tool to help your church (or business) become more easily found in Google [...]
Sons of Social Media
A couple weeks ago (while I was on vacation) a story started to spread through the web and then into traditional media channels about the Halifax, Nova Scotia based singing duo Sons of Maxwell and their singer Dave Carroll’s encounter with United Airlines. If you have not heard his story, it is worth reading here. [...]
Can I Have Onion Rings With That?
Earlier this week, we were eating dinner out. Nice thing to do when you are on vacation. My wife Shelly had a craving for onion rings so she asked if she could substitute fries for rings with her order. The server said, “I am sorry but we are not allowed to sub fries for rings“. [...]
Today’s Customer Service
Here is a great article by Michael Hyatt of Thomas Nelson Publishers on customer service. This article really gives you an excellent view of how one company reacted and served a customer well in a bad situation. If you want to see how a company can leverage and partner today’s social media with quick, efficient, [...]
